What is our Return Policy?

  • Return Window: Returns must be shipped back to us within 30 days from the date you your package is delivered.
  • Restocking Fee: There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
  • Reason Why: Anything purchase at Xalozy is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
  • Who Is Responsible for Return Label? Xalozy  will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
  • Process Returns: Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
    We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
  • Package Includes: Included packing slip with all returns.
  • Shipping chargesShipping charges are non-refundable
  • Defective ItemsPlease call us at (+1)-559-698-7453 for instructions.

What is our Exchange Policy?

  • Exchange Window: Exchanges must be returned to us 30 days from the date you received the package.
  • Exchange Process: In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.
  • Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
  • Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
  • Need It Faster: Please call customer service at (+1)-559-698-7453 or email us at [email protected]
  • Package Exchange Address: 5790 Anthony, Tranquillity, CA 93668
  • No Restocking Fee!
  • International Exchanges For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.

If you have any questions please contact us.
Our contact email is [email protected]